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Home / Terms of use

We value your privacy

The Electric Palace Cinema is a community arts venue in Hastings. We want you to enjoy visiting our website and booking tickets with the full knowledge that we are committed to maintaining your trust and confidence. The Electric Palace Cinema does not rent, trade or sell mailing lists or booking details with other organisations for any marketing purposes. We explain, in this privacy policy information on when and why we collect your personal information, how we use it and how it is kept secure.

General Data Protection Regulation (GDPR) information is included below.

Website:

When someone visits www.electricpalacecinema.com we use a service called Google Analytics to collect standard log information and details of visitor behaviour information. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Enewsletter:

As part of the registration process for our weekly e-newsletter, we collect personal contact information. We use that information to tell you about stuff you’ve asked us to tell you about.  We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from the e-newsletter mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Sign up to our weekly enewsletter:

[enewsletter]

Ticket Sales:

When you purchase a ticket (or tickets) or book to hire the venue online through the www.electricpalacecinema.com we collect your contact details to record what tickets or bookings you have made. This information is not shared with any other company.

Payments for online sales are carried out by a third party provider, Worldpay. For more information please see Worldpay's privacy policy. We do not share personal details collected by Worldpay with any other company.

Refund policy

Customers purchasing private hire online have the right to cancel their bookings. We require 7 days notice prior to a private hire booking date, in writing or via email, and a £20 cancellation fee will apply. Please email us with your booking details and contact information for us to process your cancellation.

We will refund the hire amount via credit card or we can issue you a credit note valid for one year to be used for future film screenings of your choice. The booking fee is non-refundable.

For screening tickets we do not offer refunds other than in exceptional circumstances, at management discretion.

Read our further ticket information.

Third Parties:

We may share anonymised personal information from surveys or website statistics with other organisations, particularly funding organisations. For example, ticket sales data, but we will not share any personal or sensitive information (names, addresses, contact details etc..) or payments details with any other organisation.

Access to your data:

You are entitled to view, amend, or delete the personal information that we hold. Email your request to info@electricpalacecinema.com

Terms and conditions:

We are under no legal obligation to admit a customer, nor give a reason for refusing to do so. We will not tolerate ANY abuse of our staff members, physical OR verbal, in any form.

Aggressive, threatening or abusive behaviour OR language can result in a lifetime ban from the premises.

If forced to do so by circumstances beyond our control we reserve the right to cancel a performance, vary the film or vary the time of exhibition. IN SUCH CASES OUR LIABILITY WILL BE LIMITED TO THE REFUND OF THE COST OF THE TICKET PURCHASE ONLY, and is an all cases at our discretion. Any incidental costs (such as but not limited to, parking fees, concessions purchases and booking fees) are the customer's sole responsibility.

Both the purchaser AND holder of tickets are required to observe the conditions laid down by The British Board Of Film Classification Certificate for the film being exhibited. Young people and/or any adult accompanying them may be required to provide proof of the young person's age. The word of an accompanying adult is not regarded as proof, and in all cases, it is at the sole discretion of the cinema staff to judge the young person's age. This is a legal licensing requirement, it is not within the law for us OR the accompanying adult to allow underage viewing of any films.

Reduced priced tickets are available to recipients of state retirement pensions, unemployed, and students for which proof MAY be required. Children UNDER 16 years of age may receive a discount for U, PG, 12 and 12A certificate films only. Children in arms and all other discounts are at staff discretion in terms of cost and/or admission.

Alcoholic drinks may not be brought on to the premises, and anyone deemed by the manager to be intoxicated WILL BE REFUSED ADMISSION.

Smoking is now not permitted inside cinemas by law.

With the exception of on-call members of the emergency services, we request that customers' mobile phones be switched off in the auditorium. Sound and visual recording of films is ILLEGAL and the police WILL be informed.

Food or drink not purchased from us is prohibited on the premises except on medical grounds. We reserve the right to inspect the contents of customers' bags for security reasons and banned items / illegal substances.

None of the above to affect your statutory rights.

Diversity onscreen

We are committed to showing a broad range of films that represent a diverse balance of the sometimes opposing political views that reflect the community in which we operate. The views and ideologies highlighted in some screenings do not necessarily reflect our own values and position.

We understand that any creative programme may involve ideas or people that some members of the audience find provocative in nature. This is a necessary part of cultural innovation and Electric Palace cannot control how audiences react to projects or programme in every instance.