At the Electric Palace Cinema we want to ensure everyone enjoys their time with us. Please read our Terms & Conditions below, these are subject to change and can be updated on a regular basis.
In Cinema - Terms of Entry
Film Classification: we reserve the right to request photographic identification (e.g. a passport or driving license) verifying the age of a customer before allowing admission to any films rated 12A, 15 or 18 by the British Board of Film Classification. If this cannot be provided we will refuse admission to any person, who in the opinion of a staff member, may appear to be under the minimum age requirement. Children under the age of 10 must be accompanied by an adult over the age of 18 at all times.
Film Classifications explained: Film age certificates are provided by the British Board of Film Classification and by law must be followed by all cinemas. 12A – anyone under the age of 12 must be accompanied by an adult over the age of 18. 15- Suitable for individuals 15 and over only. 18 – Suitable for individuals 18 and over only.
Concessions
Removal
We reserve the right to request the removal of any individual without entitlement to a refund that are; disruptive, antisocial /violent, intoxicated, smoking (including e-cigarette or vapes) or unable to provide a valid ticket for entry. The appropriate actions will be taken against anyone who jeopardises the safety of, or is abusive, insulting or threatening to anyone on site.
Mobile Phones
All mobile devices must be switched off during a performance, you may be asked to leave if you fail to do so.
Food and Drinks Policy
Any food and drink purchased outside of the cinema will not be permitted (excluding private hires)
Late Arrivals
We reserve the right to refuse entry without a refund to any guests that arrive over 25 minutes after the main features start time. This preserves the enjoyment of those customers who wished to watch the full movie. No refunds will be given if you arrive too late to be permitted.
Refunds
Cinema tickets are non-transferable or refundable.
Performance Changes
We try to follow our weekly advertised schedule, however on rare occasions we reserve the right to re-schedule or cancel showings for reasons beyond our control. In this case all tickets will be transferred or refunded.